Your responsibilities will include:

• Operational day to day running of a section of University accommodation
• Management of the staffing therein to achieve an effective and efficient service for the customers
• Conducting regular 1-1 and team meetings with domestic and porter staff
• Completing accommodation checks
• Responding to customer feedback on TopDesk
• Planning and achieving turnaround of accommodation, preparing rooms for student intake

Our ideal candidates will have:

• A desire to deliver high standards of service
• Ability to lead and motivate a team
• Experience in an administrative role
• Experience in a customer-focused role
• Experience of stock management

For an informal discussion, please contact Debbie Price, Residence Operations Team Leader, at adsdlp@bath.ac.uk

This role offers a Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six month probation.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’  when answering the question ‘Where did you learn of this job?' and email campusserviceshr@bath.ac.uk the name of the person who referred you.

*Both bonuses are subject to terms and conditions, please contact campusserviceshr@bath.ac.uk if you have any questions regarding them.

What we can offer you:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our  commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the °ÄÃÅÁùºÏ²Ê¿ª½±¼Ç¼2023 a great place to work. Follow us and on Twitter for more information.

Closing Date: 10 Sep 2024

Department: Operations & Facilities Support

Salary: £24,533 per annum
You will receive a market supplement to bring your pay up to the equivalent rate of pay for spine point 15 on the University pay scale.